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FAQ

The Ins And Outs of How We Do Business

  • What are your rates?
    Please choose your type of cleaning and calculate your service using our Online Booking System For any special request please give us a call 203-501-8276
  • Should I tip the workers?
    Are you happy with your service? If the answer is yes, don’t hesitate to tip your workers. Tipping is greatly appreciated
  • Do you offer discounts?
    Yes, We offer discounts for our recurring customers: – Weekly, you will receive 25% discount – Bi-weekly, you will receive 23% discount – Every three weeks, you will receive 18% discount – Monthly, you will receive 15% discount Please note : the discount is only available after first appointment. For our loyal customers , who use our service on need basis we offer every 10th HomeClean for FREE. Also we offer a referral discount that entitles you to 25 % off your next Home Cleaning when you refer a new client to our services. If you refer a client to us, who schedules weekly or biweekly services you will receive complimentary cleaning!
  • How do I pay for the service?
    We accept all major credit and debit cards. As well we do accept cash, check and deposit payments.
  • When does my card get charged?
    Your credit card will be charged after your appointment .You will receive an automated email with the transaction summary to notify you how much your card is charged.
  • Is my Billing Information safe and secure?
    Our booking page is protected by extended validation ssl. Secondly credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card).
  • Are You Bonded & Insured?
    Yes, we’re bonded, insured and all our workers are background checked
  • Do you Guarantee your work? How to request for another project?
    Our work is 100 % guaranteed ! You can request a new project by email or by phone and our customer service team will respond promptly… as long as the appointment was completed within the past 48 hours. The new project appointment must be scheduled and completed within the next 48 hours. We are not happy unless you are!
  • How do I create a Helpyconstruction Account?
    When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re all set.
  • Do I have to be Home while you are working?
    Most of our clients are not home during their project start. Some clients leave keys with their front desk staff or let us in before they leave. Other clients give us a key, so in this case we can work without disrupting your job. Also, we have clients who feel more comfortable being home during the project. Whatever your preference, we are happy to make your Helpyconstruction experience pleasant and convenient.

Privacy Policy for Helpyconstruction

At Helpyconstruction, accessible from helpyconstruction.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Helpyconstruction and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Helpyconstruction. This policy is not applicable to any information collected offline or via channels other than this website. Our Privacy Policy was created with the help of the Privacy Policy Generator and the Free Privacy Policy Generator.

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Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms. For our Terms and Conditions, please visit the Terms & Conditions Generator.

 

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

 

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our webste

  • Improve, personalize, and expand our webste

  • Understand and analyze how you use our webste

  • Develop new products, services, features, and functionality

  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the webste, and for marketing and promotional purposes

  • Send you emails

  • Find and prevent fraud

 

Log Files

Helpyconstruction follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

 

Cookies and Web Beacons

Like any other website, Helpyconstruction uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read "What Are Cookies".

 

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

 

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Helpyconstruction.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Helpyconstruction, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Helpyconstruction has no access to or control over these cookies that are used by third-party advertisers.

 

Third Party Privacy Policies

Helpyconstruction's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

 

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

 

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

 

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Helpyconstruction does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

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